Terms and Conditions Indobet — Complete Platform Usage Guidelines

By accessing, registering for, or using any part of the Indobet platform — whether via the website or mobile app — you expressly acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions and our Privacy Policy.

If you disagree with any part of these terms, please cease using the platform immediately. Indobet reserves the right to modify these terms at any time without prior notice, and it is the player's responsibility to review the latest version from time to time.

These terms apply to all users of the indobet platform, including visitors without an account, registered members, and active players using any services offered.

To register and use the indobet services, you must meet the following eligibility requirements:

• Aged 18 years and above on the date of registration.
• Not be on any self-exclusion or gambling ban list issued by any relevant authority.
• Have full legal capacity to enter into binding agreements.
• Not be located in a jurisdiction that prohibits participation in online gambling activities.
• Not register on behalf of another person or use a false identity.

Each player is only permitted to hold one account only. Multiple registrations using different names, email addresses, phone numbers, or banking details are strictly prohibited. Indobet reserves the right to close all duplicate accounts found and forfeit any associated balances or winnings.

During registration, you are required to provide accurate, complete, and up-to-date information. indobet conducts a rigorous identity verification (KYC) process to ensure the validity of all information provided. Failure to submit the required verification documents within the stipulated timeframe may result in account suspension or closure.

Your Indobet account is personal and non-transferable to any other party. You are fully responsible for all activities that occur under your account, including any transactions made by unauthorised parties due to negligence on your part.

• Keep your password secure and do not share it with anyone.
• Log out of your account after every session on a shared device.
• Notify indobet immediately if you suspect any unauthorized access to your account.
• Indobet will never ask for your password via email, live chat, or any other communication channel.

Indobet uses 256-bit SSL encryption technology to protect all player data. However, account security also depends on your own diligence in managing your login credentials.

Indobet supports a variety of popular payment methods in Malaysia including FPX, local bank transfers, Touch 'n Go eWallet, and GrabPay. All transactions are processed in Malaysian Ringgit (MYR) unless otherwise stated.

Deposit:

• Minimum and maximum deposit limits are as stated on the platform's deposit page.
• All deposits must be made using a payment method registered in your own name. Third-party deposits are not accepted.
• Indobet does not bear any processing fees charged by your bank or payment service provider.

Withdrawal:

• Withdrawal requests can only be processed once full KYC verification is complete.
• Withdrawals are processed within 1–3 business days depending on the selected payment method.
• Indobet reserves the right to request additional supporting documents before approving a withdrawal for compliance purposes.
• Any withdrawal suspected of being linked to fraud or money laundering will be held pending completion of an investigation.

Indobet offers a variety of bonuses and promotions from time to time to enhance your gaming experience. All offers are subject to specific terms and conditions stated in each relevant campaign.

• Each bonus has a wagering requirement that must be fulfilled before a withdrawal is permitted.
• Bonuses may only be claimed once per player, household, IP address, or device used, unless otherwise stated.
• Indobet reserves the right to void bonuses and related winnings if there is evidence of abuse or attempts to exploit promotional terms.
• The bonus validity period is as stated in each offer. Expired bonuses cannot be reactivated.
• Some bonuses are exclusive to specific games only. Please review the specific terms of each offer before accepting it.

The indobet loyalty programme rewards active players based on their gaming activity. Accumulated reward points can be redeemed at the rate set by the platform at the relevant time.

All games offered on the indobet platform — including Live Casino, slots in the Game Lobby, Sports Betting, and Bingo — are operated in accordance with recognised industry-standard rules.

• Slot and table games use a Random Number Generator (RNG) system that has been independently verified to ensure fairness.
• Sports betting is subject to the odds displayed at the time the bet is placed. Odds changes after a bet is confirmed do not apply to that bet.
• Indobet reserves the right to void game rounds or wagers if a technical fault occurs that affects the integrity of the game.
• Live Casino game results are final once the round ends. No appeals may be made based on the final game outcome.
• Indobet is not liable for losses arising from internet connectivity issues on the player's end during an active gaming session.

Indobet is committed to maintaining a safe, fair, and enjoyable environment for all users. The following activities are strictly prohibited and may result in immediate account closure and legal action:

• Use of bots, automated scripts, or any tools designed to exploit or manipulate the platform.
• Any form of collusion between players to cheat the system.
• Money laundering or using the platform for suspicious financial activity.
• Use of stolen credit cards or bank accounts that do not belong to you.
• Sharing your account or allowing others to use it.
• Using a VPN or proxy to conceal your actual location in order to bypass regional restrictions.
• Attempts to hack, infiltrate, or damage the platform's infrastructure.

Indobet works closely with financial authorities and law enforcement to report any suspected unlawful activity.

Indobet respects your privacy and is committed to protecting the personal data you share with us. The collection, use, and storage of your data is carried out in accordance with our separate Privacy Policy.

• Your personal data is used solely for account verification, transaction processing, customer support, and service improvement.
• Indobet will not sell or disclose your personal data to third parties for marketing purposes without your consent.
• All data is stored on servers protected with industry-grade encryption.
• You have the right to request access, correction, or deletion of your personal data subject to applicable legal requirements.

For more information, please refer to Privacy Policy our full terms.

The indobet platform is provided on an "as is" and "as available" basis. While we continually strive to keep the platform running smoothly, indobet makes no guarantee that the service will be entirely free from interruptions or technical errors.

• Indobet is not liable for any direct or indirect financial losses arising from the use of the platform, including in-game losses.
• Indobet is not liable for any device damage, data loss, or service disruption occurring beyond our control.
• In cases where a technical error affects game outcomes or transactions, Indobet reserves the right to make appropriate corrections following an investigation.
• Any claim against indobet must be submitted within 30 days of the date of the relevant incident.

Indobet reserves the right to suspend or close any player's account at any time, with or without prior notice, where there is reasonable cause including:

• Violation of any provision of these Terms and Conditions.
• Suspected fraud, money laundering, or other criminal activity.
• Requests from regulatory or law enforcement authorities.
• Account inactive for more than 12 consecutive months.
• Player requests account closure via the self-exclusion feature.

Players may also request voluntary account closure at any time by contacting our customer support team. Any valid balance will be returned subject to compliance with all relevant conditions.

Indobet reserves the right to modify, add, or remove any part of these Terms and Conditions at any time in accordance with business needs, legal requirements, or industry changes.

• Significant changes will be communicated to players via an on-platform notice or registered email.
• Continued use of the platform after changes take effect constitutes your acceptance of the updated terms.
• The date of the last update will always be displayed at the top of this document.

It is your responsibility to review this page periodically to ensure you are always aware of the latest applicable terms.

If you have any enquiries, concerns, or complaints regarding these Terms and Conditions, please contact our team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the indobet platform.
• Support Email: [email protected] (displayed for informational purposes only)
• Supported Languages: Bahasa Melayu and English

Our team will endeavour to respond to all enquiries within 24 business hours. For more complex issues, response times may be longer depending on the nature of the investigation required.