Privacy Policy Indobet — Malaysia Player Data Protection

This Privacy Policy is issued by Indobet ("we", "our platform") and applies to all users who access or use our services through the website indobet.plus or the indobet mobile app.

We understand that privacy matters deeply to you. As a responsible platform, we are committed to handling your personal data with full integrity, transparency, and in accordance with recognised data protection standards.

By registering for or using Indobet's services, you consent to the collection and use of your data as described in this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our platform.

Indobet collects several categories of personal data depending on how you interact with our platform:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data or health records unless required by law.

The personal data we collect is used for the following purposes:

• Account management: Registration, identity verification, login, and player profile management.
• Transaction processing: Processing deposits, withdrawals, and bonus payments accurately and securely.
• Customer support: Helping you resolve technical issues, account enquiries, and complaints.
• Platform security: Detecting and preventing fraud, money laundering, and suspicious activity.
• Legal compliance: Meeting reporting and documentation requirements mandated by regulatory authorities.
• Service improvement: Analysing usage patterns to improve platform features and the user experience.
• Marketing communications: Sending promotional information and exclusive offers (with your consent only).
• Responsible gaming: Monitoring gameplay patterns to identify signs of addiction and offer support.

Indobet does not sell or transfer your personal data for commercial gain to any external party. However, in certain contexts, we share data with the following parties:

• Payment service providers: To process your deposits and withdrawals via FPX, e-wallets, and other supported payment methods.
• Game providers: Minimum information required to verify your account and enable access to third-party games within the platform.
• Analytics companies: Aggregated and anonymised data to understand usage patterns and improve our platform.
• Legal authorities: When required by a court order, law, or directive from a legitimate enforcement agency.
• Technology partners: Cloud infrastructure and security service providers that help us operate the platform securely.

All third parties we work with are required to comply with data protection standards equal to or higher than those we practise ourselves. We bind them with strict data protection agreements.

Indobet implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption for all data transmitted over the network.
• Encrypted database — sensitive data is stored in a format that cannot be read without the correct encryption key.
• Role-based access control — only authorised staff who require access for specific duties may view your data.
• 24/7 Monitoring by our cybersecurity team to detect any suspicious activity in real time.
• Regular security audits by independent third parties to identify and address system vulnerabilities.
• Data backup and tested disaster recovery procedures.

Data retention period: We retain your personal data for as long as your account is active or as needed to provide our services. Once an account is closed, data is kept for the minimum period required by applicable anti-money laundering and tax laws before being securely deleted.

The indobet platform uses cookies and similar tracking technologies to enhance user experience and collect statistical usage information. The types of cookies we use:

• Essential Cookies: Required for core platform functions such as login and session security. Cannot be disabled.
• Performance Cookies: Collecting aggregated usage statistics to help us understand how players interact with the platform.
• Functional Cookies: Remembering your preferences such as language, display settings, and login details for your convenience.
• Analytics Cookies: Used by third-party analytics tools (in anonymised form) to evaluate platform performance.

You can manage or decline cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

As an indobet player, you have the following rights regarding your personal data:

Indobet Services not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

If we find that personal data of minors under age has been collected without proper age verification, we will take immediate action to delete that data and close the relevant account. Parents or guardians who suspect an account has been opened in the name of a child under their care are welcome to contact us immediately.

In operating a global platform, your personal data may be transferred to and stored on servers located outside your country of residence. Such transfers are carried out only when necessary and with adequate safeguards in place.

• All cross-border data transfers are subject to legally binding data protection agreements.
• We ensure equivalent data protection standards are maintained regardless of storage location.
• Our servers use end-to-end encryption for all data transferred across public networks.

The indobet platform may contain links or integrations with third-party game providers or payment services. This Privacy Policy applies only to the indobet platform itself.

We are not responsible for the privacy practices or content of third-party websites or services. We encourage you to read the privacy policy of each platform you use separately before providing any personal information.

Indobet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements.

• Significant amendments will be communicated via a prominent notice on the platform or by email to your registered address.
• The last updated date will always be displayed at the top of this document.
• Continued use of the platform after amendments take effect constitutes your acceptance of the updated policy.

We encourage you to review this page regularly so you always know how we protect your information.

If you have any questions, concerns, or wish to submit a request regarding your personal data, please contact our Data Protection Officer via:

• Live Chat: Available 24/7 directly on the indobet platform — the fastest way to get a response.
• Email: [email protected] (displayed for informational purposes only)
• Supported Languages: Malay and English
• Response Time: Within 5–30 business days depending on the type of request.